You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship to the UK only using the DPD Next Working day service which offers a one hour delivery window on day of delivery and a number of options should this not be convenient. Orders placed before 2.30pm Mon-Fri (excluding bank holidays) will be sent the same day. Orders placed after will be sent on the next working day.
Shipping for orders under £100 costs £6.95. Orders over £100 are sent for free.